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  • Adam Walter

Humanize IT Tales from Around the World: Wrap-up

Listen: Humanize IT Podcast Episode 111

Let’s step back and take a closer look at the highlights from our four-part Tales from Around the World podcast series, where we talked to professionals and MSPs from South Africa, Australia, Canada and Sweden about changes in life, technology and business during the COVID pandemic. How did it go, what did we learn and where do we go from here? If you missed out on this series, you can catch up on it here on spotify

For Skip, this series gave him an “all in this together” mindset. Everyone is growing and evolving through these experiences together, and no one has gone through anything like this before.

Adam’s main takeaway from the series expanded on that note. Yes, we’re all stressed out and adapting to change, but that doesn’t mean everyone’s struggle is on the same level. In most of the countries we talked to, people experienced inconveniences and frustrations, but were still able to go to the grocery store, get their prescriptions, find the technology they needed and remain operational as a whole.

South Africa, however, completely shut down and their supply chain was cut off, which left many wondering not only how they would carry out business, but where they would find their next meal. Empathy is key here. Many countries may have their gripes about not being able to go to restaurants or go shopping; now imagine all that occurring while your country is slowly being drained of its inventory.

And, if you aren’t experiencing that degree of suffering and change, you should feel obligated to use that privilege to do what you can to help others. From a business and IT perspective, we can guide our members or clients to success by helping them apply for better grants, approach problems differently, evaluate the economy and take the time to talk and share ideas. All in all, it’s been a good exercise for humanity, Skip said. Now that this bad thing has happened, will you dwell on it or find new ways to move forward and overcome?

In IT, for example, we are not strangers to “disaster.” At some point in every tech professional’s career, they’ve had an “Oh, crap” moment where they had to take a deep breath, assess the situation and find a solution rather than panic. Similarly, the world and its economy have changed, and it’s interesting to see how each country has dealt with the initial shock.

For South Africa, it was a matter of finding and tracking supplies. For Australia, it was all about being proactive and pivoting to work-from-home strategies. For Canada, combating cyberattacks was the focus. For Sweden, it was embracing a virtual world in a traditionally in-person culture.

From this, you can evaluate the future of your own business by asking yourself two questions:

  1. What is your #1 source of revenue?

  2. What’s the greatest risk of that revenue stream?

You can learn about how to answer these questions in detail by listening to the podcast, but thinking in terms of revenue and risk will help you more than simply being reactive. Whether you’re a CEO focusing on a large-scale issue or an IT professional fixing intricate, acute problems, we still go through the same thought process when disaster strikes: how do we move forward in a positive way given the circumstances? Do we go back to how things were before, or do we improve and advance beyond that because of what we’ve been through as a society?

This week’s Fail of the Week wasn’t so much a fail, but more of a learning experience. When our South Africa TFATW episode went relatively viral and reached beyond its intended audience, the comments section was flooded with some angry folks who had a different experience than what we discussed. However, it’s important to find the positivity in discussions like these, promote open conversation and confidently deal with backlash. Be sure to listen to the podcast to learn more about it and check out the Facebook post here.

Stay tuned for next week’s episode where Skip and Adam continue conversations to Humanize IT.

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