---
title: Structure AM and vCIO Operation Resources | Managed Services Platform
description: Grow your company by streamlining and scaling the Account Manager and vCIO activities by Playbooks, Activity planning, Activity Tracking and employee goals.
---

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# Grow by Structuring Account Management and vCIO Operations

Unlock your Account Management and vCIO team’s full potential and build long-term, loyal clients with every regular QBR and IT strategy meeting.

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[shutterstock\_547750414](https://info.humanizeit.biz/7-common-mistakes-msps-make-when-they-outsource-their-help-desk)

#### 7 Mistakes MSPs make when they Outsource Helpdesk

Watch this interview with our outsourcing help desk expert guide, Josh Weiss, to learn how to make a profitable operation by familiarizing your MSP with Continuum Help Desk’s best practices and dig deep into the most common mistakes that occur when outsourcing your Help Desk.

[shutterstock\_696061270](https://info.humanizeit.biz/maximize-your-continuum-help-desk-partnership-recorded-seminar)

#### Maximize your Continuum Help Desk Partnership

Watch this recorded webinar with our outsourcing help desk expert guide, Josh Weiss, and learn how to make more money for your MSP business with an optimized Continuum Help Desk partnership.

[shutterstock\_368997863](https://info.humanizeit.biz/6-vital-elements-of-a-successful-business-building-process)

#### 6 Vital Elements of a Successful Business Building Process

Watch this interview with our MSP operation excellence expert guide, Rex Frank, to learn how to make a profitable operation by familiarizing your MSP with the Annual Strategic Operations Plan’s best practices to leverage your RMM and PSA tools that will drive down costs, manage your engineers and guide behavior.

## vCIO Operations Tool

Structure, manage and automate account management and vCIO processes

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##### Best of the Podcast

- [Mastering Operational Leadership](https://youtu.be/Qq6BMZt9TLw)
- [The Singularity of Hope: A New Perspective on AI](https://youtu.be/2rv-tl5pAKw)
- [Mastering Operational Leadership for MSPs](https://youtu.be/UZw0NW2jYGw)
- [Why Don't MSPs Market Themselves](https://youtu.be/vWgNNCZ9apQ)